The Personal Information We Collect and How We Use It
In order for us to provide our Services, we may need to collect certain information pertaining to you, your location, and your financial information (“Order Information”). Generally speaking, all such Order Information consists of information you will actively provide when using our Site. Our use of Order Information is generally limited to fulfilling your orders and providing you with our gourmet coffee. For example:
Order Information We Collect: your name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, and registration information such as a password associated with your email address.
Purpose of collection: we collect Order Information to provide you with our Products and Services, to fulfill our contract with you, to process your payment information, arrange for the shipping of your Products, to provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risks and/or fraud, to provide you with customer support through your indicated communication information, and, when indicated by your identified preferences, to provide you with information and/or advertising relating to our Products and/or Services.
Source of Order Information: we collect Order Information from your active use of our Site, and your actual provision of such information to us through text fields and other prompts.
Our Disclosure of your Order Information: we may share your Order Information with our processors, such as: (1) our platform processor Shopify, who provides the platform for the Site; (2) our payment processors, such as Authrorize.net, PayPal, Stripe, or Apple Pay, who we use to process your payments; (3) our accounting processors, such as NetSuite and QuickBooks, who assists in our accounting and auditing processes; (4) our shipping processors, such as USPS, UPS, or Fed EX, who we use to ship your Products; and (5) our communications processor, Klaviyo, who assists in our communications with you, the Customer (collectively “Processors”). For more information on our Processors, please refer to the section entitled “Our Processors” below.
In providing our Services through our Site, we sometimes may collect certain information pertaining to your device, such as your phone, tablet, and/or computer, in addition to information pertaining more specifically to your use of our Site (“Device Information”). Generally speaking, we collect such Device Information for the sole purpose of enhancing your experience with our Site, our Products, and our Services. Typically, such Device Information is passively collected from your device itself, such as through cookies and other like software. Occasionally, we may share such Device Information with certain third parties to provide behavioral advertising, or otherwise to provide you with advertisements for our Products according to your browsing habits on our Site. For more information on such behavioral advertisements, please refer to the section entitled “Behavioral Advertising” below.
Examples of Device Information collected: your version of web browser used, the IP address of the device, your time zone, cookie information, the webpages and/or Products you viewed while using our Site, your search terms, and how you interact with our Site.
Purpose of collection: to load the Site accurately for you and to optimize your experience with our Site through analytics performed on your usage of our Site.
Source of collection: we passively collect Device Information when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: we may share your Device information with our processors, such as: (1) our platform processor, Shopify; and (2) our communications processor, Klaviyo. We may also share your Device Information with certain third parties for the sole purpose of providing behavioral advertisements. For more information on our Processors and our provision of behavioral advertisements, please refer to the sections entitled “Our Processors” and “Behavioral Advertisements” below.
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children, nor are our Products or Services directed towards minors or those under the age of 18. If you are a parent or guardian, and you believe your child has provided us with Personal Information, please contact us using the information disposed below in the section entitled “Contact Us” to request the deletion of all such Personal Information.
Sharing Personal Information
We may share your Personal Information with certain third parties for various reasons. For instance, we may share your information with our Processors, who help us provide our Products and Services, run our business, or otherwise assist in communicating with you, as described above. We may also share your Personal Information with certain third parties to assist in providing advertisements to you about our Products (“Advertisers”). Please note we may also use your Personal Information when required to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests for information, or to otherwise protect our rights.
As stated above, we use our Processors to help us run our business. More specifically, our processors are used to process the data given to them. To find out more information about our various processors, please use the links found below. Please note our processors are third parties, and their data privacy practices are not binding upon us, nor are our policies binding upon them.